Terms of Service

Effective October 5, 2026

These terms apply when you use the WashNexus360 website, mobile app, kiosks or passes, or buy a wash or membership through them. By using them you agree to these terms. Our Privacy Policy explains how we handle your information.

1. Who these terms are with

• A car wash's own wash club or a single wash: your agreement for the wash and the membership is with that car wash (the "operator"). WashNexus360 provides the kiosk, app and payment service the operator uses, and these terms also apply to your use of them.
• WashNexus Unlimited: your membership agreement is with WashNexus360. Participating car washes provide the washes.

Car wash operators' use of the WashNexus360 portal and software is covered by their separate agreement with us.

2. Your account

You must be at least 18 to buy a membership. Give accurate details and keep them up to date, including the license plates on your membership. You are responsible for activity on your account and pass; keep your pass link, QR codes and sign-in codes private.

3. Memberships and automatic renewal

Your membership renews automatically every month until you cancel. When you join, we show you the plan, what it includes, the monthly price, any extra-vehicle price and taxes, and you agree that we may charge your card each month on your renewal date. You receive a confirmation by email with these details and how to cancel. The price, renewal date and how to cancel are always shown on your pass page and in the app.

If an offer includes a free or discounted first period, it says when the regular price starts and what it will be, and you can cancel before then without being charged the regular price.

Join offers at the car wash. Where a car wash offers them:

• Upgrade credit: if you bought a single wash (at the kiosk, on your phone, or as a code at the store) and join that car wash's club within 24 hours, the price of that wash comes off your first month. Each receipt can be used once, and the first charge is never less than $1.
• Join & wash now: if you join at the kiosk with "Join & wash now", today's wash is included with your first full month.

From your second month you pay the regular monthly price shown when you joined.

4. Cancelling

You can cancel at any time, online, from your pass page or in the app. You can also email info@washnexus360.com. Cancelling stops future charges; you keep washing until the end of the period you already paid for. Payments for periods that have started are not refunded, except where the law requires or where we or the operator decide otherwise.

5. Payments and failed payments

Payments are processed by our payment processor, CardPointe (Fiserv). If a renewal payment fails, we will try again over the following days and let you know so you can update your card. Your membership may be paused during that time and ends if payment is not made. Single washes, wash packs and any extras you add to a single wash (such as tire shine) are charged together when you buy them. Prices include or show any sales tax that applies.

6. Membership rules

• A membership covers the vehicles registered on it (the number your plan includes, plus any extra vehicles you pay for). Each vehicle may be on only one membership.
• Memberships are for your own registered vehicles and may not be shared, lent, resold or used for a commercial fleet unless your plan says so.
• Your plan sets which washes it includes and how many washes a day.
• We or the operator may suspend or end a membership that is misused, for example a pass used for a vehicle that is not registered, or repeated washes that break the daily limit. If we end a membership for a reason other than misuse, we refund the unused part of the period you paid for.

7. Using the car washes

Each car wash is run by its operator, who sets opening hours and site rules and may close a site or a wash for weather, maintenance or safety. Follow the instructions at the site, and make sure your vehicle is suitable for an automatic wash (for example, no loose parts, and antennas and mirrors folded where asked). Questions about damage to a vehicle, or a wash that did not go as expected, go first to the operator of that site; we will help you reach them. For WashNexus Unlimited, the list of participating locations may change over time.

8. Passes, codes and the app

• Each QR code on your pass works once; a new one appears after each wash. Codes bought at the store or the kiosk expire on the date shown.
• The plate camera may recognise a registered vehicle and start your wash. Plate recognition is a convenience; if it does not work, use your pass.
• We give you a personal, non-transferable licence to use the WashNexus360 app and passes for your membership. Do not copy, change or misuse them, or try to get around how they work.
• The app and passes depend on your phone, the app stores and network connections, which we do not control.

9. Changes to plans and prices

We or the operator may change a plan or its price. We will tell you at least 30 days before a price increase applies to your membership, and you can cancel before it takes effect.

10. Disclaimers and limits

We work to keep the kiosks, app and passes available and working, but we cannot promise they will always be available or free of errors. To the extent the law allows, the services are provided "as is", and WashNexus360 is not liable for indirect or consequential losses, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection law that cannot be limited.

11. Disputes and governing law

These terms are governed by the laws of the State of California. If you have a problem, contact us first and we will try to resolve it. You may bring a claim in small claims court where you live or in Orange County, California, and otherwise in the state or federal courts of Orange County, California.

12. Changes to these terms

We may update these terms. We will change the date at the top, and if a change is significant we will tell you by email or in the app before it takes effect. Continuing to use the services after a change means you accept it; if you do not, you can cancel.

13. Contact us