Privacy Policy

Effective October 5, 2026

This policy explains what personal information WashNexus360 collects when you use a WashNexus360 car wash kiosk, join a wash club or WashNexus Unlimited membership, use our mobile app or Apple Wallet pass, or visit our website, and what we do with it.

1. Who we are

WashNexus360 provides kiosks, software and memberships to car washes. How we handle your information depends on which membership you have:

• A car wash's own wash club. When you join the club of a particular car wash (the "operator"), the operator decides how your information is used, and we process it for them to run the club: your account, your pass, your monthly payments and your washes. The operator's own privacy notice may also apply.
• WashNexus Unlimited. When you buy a WashNexus Unlimited membership that works at participating locations, WashNexus360 sells the membership and is responsible for your information. Participating car washes do not receive your name, email, phone number or payment details; they only see that a WashNexus Unlimited member washed at their site.
• Car wash operators and their staff who use the WashNexus360 portal are covered by this policy for their user accounts, and by their agreement with us.

2. What we collect

Card numbers. Your card is entered into a secure field provided by our payment processor (CardPointe, from Fiserv). We never see or store your full card number; we keep a token from the processor so your membership can renew, plus the card brand and last four digits.

3. How we use it

• To run your membership: recognise your pass or plate at the kiosk, start your wash, and keep your pass up to date.
• To take payments, renew memberships, retry a failed payment, and send receipts.
• To send you messages about your membership, such as your pass link, renewal and payment notices, and replies to your questions.
• To keep memberships fair and safe: one membership per registered vehicle, wash limits per day, and spotting sharing or misuse.
• To fix problems, support you, and improve our kiosks, app and software.
• To show car wash operators reports about their own business. Reports and the AI-written business insights in the operator portal use totals such as wash counts and revenue; they do not include members' names, email addresses, phone numbers or plates.
• To send offers, but only if you agreed to marketing. You can stop at any time.
• To meet legal, tax and accounting duties and to protect our rights.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

4. Who we share it with

• The car wash operator of the wash club you joined, so they can run your membership and help you at the site. WashNexus Unlimited members' contact and payment details are not shared with participating car washes.
• Service providers that work for us under contract and only for our purposes: our payment processor (CardPointe/Fiserv), hosting and data storage, email and text message delivery, Apple (Wallet passes and the App Store) and Google (Google Play), and the AI provider that writes operator business insights from totals.
• Authorities and others when the law requires it, or to protect the safety, rights or property of you, us or others.
• A buyer or successor if WashNexus360 is involved in a merger, acquisition or sale of assets, under this policy.

5. How long we keep it

We keep your account and membership information while your membership is active and for up to 3 years after it ends, to handle questions, refunds and chargebacks and to meet tax and accounting rules. Payment records and wash activity are also kept for up to 3 years, or longer only where the law requires it. Logs from the kiosk PCs are kept for 30 days. Plate numbers are used to recognise members' vehicles and are kept with the vehicle on your membership and with the wash records. Our software does not receive or keep plate camera images; the camera or video recorder at the wash location may keep its images for up to 3 years. When information is no longer needed, we delete it or make it anonymous.

6. Your choices

• Text messages: we text you only about your own purchases and membership, such as a receipt you asked for at the kiosk or your pass link after you join. Message and data rates may apply.
• Marketing: we send offers only if you ticked "Send me offers". Use the unsubscribe link in any marketing email, reply STOP to a text, or contact us.
• Push notifications and location: turn them off in your phone's settings at any time.
• Your details and plates: update them on your pass page or in the app.
• Cancel your membership: from your pass page or the app. You keep washing until the end of the period you paid for.

7. Deleting your account

You can ask us to delete your account and personal information at any time, in the mobile app (Account > Delete account) or by emailing info@washnexus360.com with the email address or phone number you joined with. Deleting your account ends your membership and stops future charges. We may keep a limited record of past payments where the law requires it.

8. California privacy rights

If you live in California, the California Consumer Privacy Act gives you the right to:

• know what personal information we collect, use and disclose, and get a copy of it;
• ask us to delete it, or to correct it if it is wrong;
• opt out of the sale or sharing of personal information (we do not sell or share it);
• limit the use of sensitive personal information (we only use the account sign-in and payment details we hold to provide the service); and
• not be treated differently for using these rights.

To make a request, email info@washnexus360.com. We will confirm your identity by checking details you gave us when you joined, and answer within 45 days. An authorized agent may make a request for you with your written permission. For the wash club of a particular car wash, we may pass your request to that operator and help them answer it.

9. Security

We protect your information with encryption in transit, access controls, and by keeping card numbers with our payment processor rather than on our systems. Your pass link and QR codes work like a key to your membership: keep them private. No system is perfectly secure; if we learn of a breach that affects you, we will tell you as the law requires.

10. Children

Our services are not directed to children under 13, and memberships must be bought by an adult who can enter into a contract. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy. We will change the date at the top, and if a change is significant we will tell you by email or in the app before it takes effect.

12. Contact us